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So, How's it Going?

A year after helping a client of mine with their sales process implementation, the Sales Operations Manager (SOM) asked me to spend a half day facilitating a review and refresh of the sales process with the sales team. Our agenda at the request of the SOM was the...

Back to School….Part 2

See Part 1 here.Working with the curious, it helps to nurture, not push.Next up, John Holland – co-author of the CustomerCentric Selling book, methodology, and coursework – did a great job as usual putting into perspective what is happening today between...

Back to School….

I spent the early part of this week going back to school myself: At the CustomerCentric Selling® partners retreat.  Lots of pearls of wisdom and enlightenment.  This is Part I.   First off was an impressive keynote address from Greg Alexander, CEO of...